Welcome to SN Hub. These terms and conditions (the “Terms”) govern your membership and use of our facilities. By joining and using our Club, you agree to comply with these terms. Please read them carefully.

 

By completing the sign-up process, you understand that it constitutes your acceptance of these Terms. If you do not agree to the Terms, do not complete the sign-up process. Use of the SN Hub constitutes your continued acceptance of these Terms.

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WHO WE ARE

SN Hub at Nuffield Road is part of Innovation Fitness Limited, a company registered in England and Wales.

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Our company number is 09763888 and our VAT number is GB230906137.

 

To contact us, email: contact@snhub.co.uk

Our registered office address is Basepoint Business Centre, C/o Isyt Accounting, Shoreham By Sea, West Sussex, BN43 5EG.

 

 

DEFINITIONS

Access Device: Any relevant access equipment, issued or otherwise provided to you by us, used to enter a Club.

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Access Information: Any relevant information, including but not limited to digital QR codes, associated with your membership and your access to an SN Hub.

 

Classes: Instructor led group training sessions.

 

Club: SN Hub premises.

 

Staff: Employees and/or official representatives of SN Hub.

 

Direct Debit: The payment agreement with your bank for payment of your Monthly Fees.

 

Gym Floor: The open training areas that all members can access.

 

Joining Fee: The payment to complete the sign-up process.

 

In-Club: At/in/on an/the SN Hub premises.

 

Member: Any person who has completed the sign-up process and entered a contract with SN Hub.

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Monthly Fee: The monthly fee payable in advance by a Member. Fees are non-refundable, except as required by law.

 

Starter Pack: The merchandise that you receive upon joining the Club.

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We / Our / Us: Reference to SN Hub.

 

You / Your: Reference to the Member.

 

Recovery Suite: The area of the Club equipped with a variety of recovery-focused amenities designed to enhance post-workout recovery and overall wellness. This includes the CryoSport Ice Bath, Infrared Sauna, Compression Boots, and any other recovery features added at a later time.

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CryoSport Ice Bath: A cold therapy recovery tool designed to reduce muscle inflammation, improve recovery time, and enhance athletic performance by immersing the body in cold water.

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Infrared Sauna: A heat-based recovery system using infrared light to warm the body. The Infrared Sauna promotes relaxation, reduces muscle soreness, improves circulation, and supports detoxification.

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Compression Boots: Specialised recovery gear that uses air compression to massage and improve circulation in the legs. The use of Compression Boots is intended to reduce muscle soreness, inflammation, and fatigue after intense exercise.

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Other Recovery Features Added at a Later Time: Any additional recovery tools or modalities introduced to the Recovery Suite after the Club’s initial offerings, aimed at further enhancing members’ recovery experiences.

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SN Clinic: A clinical section of the Club providing a range of medical and diagnostic services to support health monitoring and optimisation. These services include Bloodwork, Functional Health Testing, IV Nutrition Therapy, Fibroscan Liver Testing, and any future diagnostic services added.

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Bloodwork Services: Laboratory testing provided within the SN Clinic to assess various biomarkers, offering members insight into their overall health, nutritional status, and performance-related factors.

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Functional Health Testing Services: Advanced diagnostic testing that goes beyond traditional bloodwork to include assessments such as stool analysis, hormone profiling, and other tests aimed at optimising long-term health and performance.

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IV Nutrition Therapy: Intravenous therapy provided at the SN Clinic that delivers vitamins, minerals, and other nutrients directly into the bloodstream to support health, energy levels, recovery, and immune function.

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Fibroscan Liver Testing: A non-invasive test offered in the SN Clinic to assess liver health, including detecting fibrosis and liver stiffness, aiding in the prevention of liver disease.

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Other Clinic Diagnostic Features Added at a Later Time: Any additional diagnostic services introduced at the SN Clinic to expand the health offerings available to members.

 

Seminar and Studio Suite: The multi-use space within the Club designated for hostingeducational seminars, workshops, and fitness or wellness classes. This area provides a platform for members to expand their knowledge in health, fitness, and wellness-related topics.

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Treatment Room: The area of the Club where hands-on therapeutic services are provided by trained professionals. Services offered include Physiotherapy, Sports Massage and Therapy, Chiropractic Care, and other physical treatments designed to aid in injury recovery, mobility enhancement, and overall physical wellness.

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Physiotherapy: A service provided in the Treatment Room focusing on the rehabilitation and treatment of musculoskeletal injuries, pain relief, and movement improvement through various techniques and exercises.Sports Massage and Therapy: A specialised form of massage therapy aimed at

improving athletic performance, reducing muscle tension, preventing injury, and aiding recovery from intense physical activities.

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Chiropractic Services: Professional chiropractic care provided in the Treatment Room to address spinal health, musculoskeletal issues, and nerve function, promoting overall well-being and mobility.

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TERMS

Access Device, Loss of Access Device

If you lose your Access Device, our Staff must be contacted immediately. A new access device can be purchased for a fee of £10, subject to change.

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Access Abuse Policy

Your Access Device and Access Information are to be used solely by you. It is your responsibility to keep them confidential and ensure they are used only by you. SN Hub monitors the use of Access Devices and Access Information. Suspected abuse or misuse may result in requiring valid proof of identification for entry indefinitely until the breach is resolved. You may be held liable forany losses caused by unauthorised access using your Access Device and/or Access Information.

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Age, Training Ages

Under 18s are not permitted to join or use any facilities at SN Hub.

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Animals

No animals are allowed in the gym, except guide dogs.

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Amendments

We reserve the right to amend these terms and conditions at any time. In the event of changes,

we will notify you via email. Changes will be deemed accepted by entry into the Club.

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Cancellation, Our Right to Cancel Your Membership

If you breach our Terms and Conditions or fail to meet the standards expected of our members, we will notify you via email that your membership is being cancelled with immediate effect. No refunds will be given.

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Cancellation, Period

Once you have completed the sign-up and become a Member, you have the right to cancel this Contract within 14 days. You can do this by emailing us with a clear statement of your intent to cancel before the end of the 14th day. If you cancel before the end of the 14th day without using the Club and collecting your Starter Pack, we will refund your Joining Fee and Monthly Fee. If you have collected your Starter Pack, we will not refund your Joining Fee. If you have used the Club, we will refund the Monthly Fee minus the amount used.

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CCTV Usage

CCTV is in use throughout the gym.

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Classes

Arrive on time. Once the class starts, the instructor has the right to refuse entry.

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Clean Footwear Policy

All members must wear clean, indoor-only shoes while using the gym facilities. Muddy, soiled, or outdoor shoes are strictly prohibited. Please change into clean footwear upon arrival to maintain the cleanliness of the gym. If you do not have clean shoes, disposable shoe covers may be provided, or you may be asked to refrain from using the gym equipment.

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Clothing

Shirtless training and workman boots are prohibited.

 

Conduct

You are expected to behave respectfully towards other members and staff. Harassment, abuse, or disruptive behaviour will not be tolerated and may result in termination of your membership without refund.

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Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

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• If there are any changes to the amount, date or frequency of your Direct Debit Harlands Services Limited re Xplorpay will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Harlands Services Limited re Xplorpay to collect a payment, confirmation of the amount and date will be given to you at the time of the request

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• If an error is made in the payment of your Direct Debit, by Harlands Services Limited re Xplorpay or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

 

• If you receive a refund you are not entitled to, you must pay it back when Harlands Services Limited re Xplorpay asks you to

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• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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Staff Instruction

Our Staff is trained in Club best practices. Instructions from Staff Members must be followed. Failure to do so may result in suspension or termination of your membership. Abuse of our Staff will not be tolerated.

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Equipment Use

Use the equipment as intended and follow all posted instructions. Report any damaged or malfunctioning equipment to staff immediately.

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Health and Safety

You agree to only sign up if you are in good health and capable of participating in physical activities. Consult your doctor if you have any medical conditions before using the gym. You will be required to confirm this via a health declaration prior to using our Club.

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Fire Safety and Induction Policy

At SN Hub, the safety of our visitors and staff is our top priority. Upon entering the facility, all customers are required to familiarize themselves with the following fire safety procedures:

 

Fire Exits: Clearly marked fire exits are located throughout the gym, retail store, cafe, recovery suite, clinic, and seminar areas. Please take note of the nearest exit to your location upon arrival.

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Evacuation Route: In the event of a fire alarm, calmly proceed to the nearest fire exit and follow the designated evacuation route. Maps are displayed in all key areas of the facility.

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Assembly Point: After exiting, proceed to the designated assembly point. Do not re-enter the building until it is declared safe by emergency services.

External Services Safety: If you are attending an external service such as the clinic, seminar, or private therapy suite, adhere to the same evacuation procedures. Staff in these areas will guide you to the nearest exit.

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Assistance: If you require assistance during an evacuation, notify a member of staff immediately upon entering the facility.

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By entering SN Hub, you agree to comply with the fire safety procedures outlined above. Customers are encouraged to ask staff for clarification if needed and to report any potential safety hazards immediately.

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Illegal Substances / Training Aids

The use and possession of illegal substances and/or training aids are strictly prohibited at the SN Hub.

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Injuries

Report any injuries or accidents to staff immediately. We are not liable for injuries sustained while using our facilities, except where caused by our negligence.

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Respectful Use of Equipment

Wipe down all machines, weights, and benches after use with the cleaning supplies provided. Return all equipment, including weights and accessories, to their designated areas after use. Do not leave personal belongings or towels on equipment when not in use.

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Information, Your Member Information

You are obliged to immediately inform SN Hub of any changes to contract-relevant data (name, address, email address, bank details, etc.).

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Late Payments

You will be unable to enter the Club if your membership fee for the upcoming month has not been paid. We have the right to charge late payment costs, including legal action costs. Please ensure that there are sufficient funds in your account prior to your Direct Debit date. If your account does not have sufficient funds on the Direct Debit date, we will attempt to recollect your subscription instalment within the next 7-10 working days. You will not need to take any action as this will be done automatically.

 

We will attempt to recollect your subscription instalment again within the next 7-10 working days. If this payment fails again, a £19.99 administration fee will be collected from your account. 

 

We will attempt to recollect your subscription instalment again within the next 7-10 working days alongside the £19.99 administration fee. If the payment fails for a third time, a further £19.99 administration fee will be added to your account, and your membership cancelled until all outstanding balances are paid.

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Lockers, Use of Lockers

Lockers are provided on a first-come, first-served basis. Lockers can only be used while you are In-Club. SN Hub has the right to open and empty any lockers that remain locked beyond your being In-Club. Items removed will be held for a maximum of 14 days before being disposed of.

SN Hub is not responsible for any belongings left in lockers. Please also note padlocks will be required to use our lockers. These are sold within the store at SN Hub.

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Membership

The club offers different categories of membership. Your choice of category on joining will determine the fees you pay and any restrictions that may apply to your use of Club facilities.

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Membership, 12 month Direct Debit

A 12 month contract which is to be paid via Direct Debit with payments leaving each month. Members. This does not allow access to the following facilities; Recovery Suite, SN Clinic, SNE Seminar/ Studio Suite. These services can be purchased for an additional fee.

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Members, 14 Day Pass

A one off payment to access the gym facility for 14 days. This does not allow access to the following facilities; Recovery Suite, SN Clinic, SNE Seminar/ Studio Suite. These services can be purchased for an additional fee.

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Members, 30 Day Pass

A one off payment to access the gym facility for 30 days. This does not allow access to the

following facilities; Recovery Suite, SN Clinic, SNE Seminar/ Studio Suite. These services can be purchased for an additional fee.

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Opening Times

SN Hub will do its best to maintain Club opening periods of 6:00 – 22:00 (Mon - Fri), 8:00 - 18:00 (Sat) and 8:00 - 16:00 (Sun). Any advertised opening times that differ from these times will be on a Club-by-Club basis and at our discretion.

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Parking

SN Hub provides parking spaces. These may only be used by you while in the Club and in accordance with any other terms of use set by the Club. If you occupy a parking space without being present at the club or violate any other Terms of Use, we reserve the right to tow the car at your expense and/or impose contractual penalties.

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Personal Belongings

We are not responsible for lost or stolen items. Please use lockers with padlocks and keep your belongings secure.

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Personal Hygiene

You agree to enter the gym in a good state of personal hygiene, use a towel when necessary, and wipe down all equipment after use. Cleaning stations are on location within the gym. We also sell hand towels at the SN Store.

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Photography

Do not photograph any other member without their express permission. If you tag or link your picture to SN Hub, you agree that we can share the content should we wish.

 

Filming

We understand members may want to record themselves on a small device such a s their phone. Please be respectful of other members and do not directly record them without their permission. Small handheld devices are acceptable, however excessive tripod use that causes disruptions to

other members is not permitted. If you would like to film within the SN Hub with a videographer / content creator, please email

contact@snhub.co.uk to enquire. Filming with a videographer is not permitted unless permission is granted.

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Price, Right to Price Change

SN Hub can make changes to your monthly membership fee once per calendar year. This will only occur due to changes in market conditions and/or changes in our cost base. We will notify you of any changes at least 1 month prior to taking effect to give you the necessary time to cancel your membership should you wish to do so.

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Personal Information

When you enter the Club, contact us, or interact with SN Hub in any way, we may gather information about you. The details can be found in our Privacy Policy here. You agree that your Direct Debit payment and collection, and the personal information associated, may be processed

by Harlands Services Limited. We do not sell your information to any third party. We may use some information with third parties to create the best experience possible; however, this is on a need-to-know basis only. See “CCTV” for information on our use of CCTV in our Club.

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Respect for Others

• Please be mindful of personal space, and keep noise levels respectful.

• Clean up after yourself, including disposing of trash and ensuring the changing rooms and showers are left tidy.

• Any behaviour that demonstrates a lack of respect for fellow members or staff, such as leaving excessive mess, will not be tolerated.

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Rules

The Rules are clearly displayed prior to entering the Club. If you cannot find them, please ask the Staff to show you them, as your entry into the Club is deemed an act of acceptance. The Staff will respond to any Rules broken by suspending and/or terminating your membership. No refunds will be given.

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Smoking / Vaping

SN Hub is a non-smoking environment.

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Compliance and Enforcement

• Failure to comply with these rules may result in a warning or suspension of gym privileges.

• Staff reserves the right to ask members to change shoes, clean up, or leave the premises if proper etiquette and hygiene standards are not maintained.

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GENERAL TERMS

The formatting of this Contract is an attempt to improve the ease of legibility and nothing else. This Contract will be between you and us. No other person or persons have any right to enforce it. We may assign or otherwise transfer the benefit or burden of this Contract without your prior

written consent. You agree that you cannot transfer this Contract to anyone else. The Terms of this Contract are governed by English law, and you can bring legal proceedings in respect of any disputes arising out of or in connection with your Membership in the English courts.

 

Please ensure you regularly review our terms and conditions.

For further inquiries, feel free to reach out to our support team. We hope you enjoy your membership at SN Hub!