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Accessibility Statement

This accessibility statement applies to the website www.snhub.co.uk.


SN Hub is committed to making its website and services accessible to as many people as possible. We want everyone to be able to access information about our facilities, services, clinic appointments, booking routes and contact details in a way that works for them.


We aim to make our website clear, easy to navigate and usable by people with different access needs, including people who use assistive technology, screen readers, keyboard navigation, voice recognition software, magnification tools, or alternative communication formats.



Our accessibility commitment
We aim to make this website as accessible as reasonably possible and to work towards the principles of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines explain how to make web content more accessible for disabled people and more usable for everyone.

This means we aim to ensure that:

  • information is presented in a clear and understandable way;

  • pages can be navigated consistently;

  • text has sufficient contrast wherever reasonably possible;

  • images and visual content include appropriate alternative text where needed;

  • online forms and booking routes are as simple as possible to use;

  • content works across desktop, tablet and mobile devices;

  • users can contact us if they need information in another format.

     

Support and reasonable adjustments
If you need information from this website in a different format, or if you need support accessing our services, please contact us.

Examples of reasonable adjustments may include:

  • information in large print;

  • information by email, phone or another format;

  • extra time or support when booking an appointment;

  • help with directions or access information before attending;

  • quiet appointment times where reasonably possible;

  • allowing a support person to attend with you, where appropriate;

  • arranging interpretation or communication support where reasonably practicable.

     

You can contact us at:
Email: contact@snhub.co.uk
Address: SN Hub, 19–25 Nuffield Road, Poole, BH17 0RU

We will review your request and respond as soon as reasonably possible.

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Accessibility of clinic and appointment information
Where services are provided at or from SN Hub, we will aim to give people clear information before they attend, including what to expect, how to prepare, and how to tell us about any access, communication, mobility, sensory, cultural or religious needs.
If a particular area, room or appointment route is not suitable for your access needs, we will consider what reasonable adjustments can be made. This may include offering an alternative appointment arrangement where reasonably practicable.

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Known limitations
We are continuing to review and improve the accessibility of our website. Some parts of the website may not yet be fully accessible.

For example:

  • some images or older content may not yet have full alternative text;

  • some third-party booking systems, forms, embedded content or links may not be fully controlled by SN Hub;

  • some PDFs or downloadable documents may not yet be fully accessible;

  • some visual design elements, image backgrounds, animations or contrast levels may need further accessibility review;

  • some content may not yet be fully optimised for screen readers or keyboard-only navigation.
     

Where we identify issues, we will prioritise improvements based on risk, user impact and practicality.

 


Third-party systems and content
Some parts of our website may link to or use third-party systems, such as booking platforms, maps, payment systems, social media platforms or embedded content. We cannot always control the accessibility of these third-party services, but we will try to provide alternative ways to contact us or obtain information where possible.


If you experience difficulty using a third-party system linked from our website, please contact us and we will try to help.

 


Feedback and contact
We welcome feedback on the accessibility of this website. If you find any problems that are not listed on this page, or if you think we are not meeting accessibility requirements, please contact us at:

Email: contact@snhub.co.uk

Please include:

  • the web page or service you were trying to use;

  • what went wrong;

  • what device, browser or assistive technology you were using, if relevant;

  • the format or support you need.
     

We will review accessibility feedback and use it to improve the website and our services.

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